Chatki Bet Privacy Policy – ቻትኪ ቤት

Chatki Bet respects your privacy and is committed to the secure handling of personal data. This Privacy Policy explains what information we collect, why we process it, how it may be stored or shared, and what choices may be available to you.

The policy applies when you browse the website, use its mobile version or app, create or access an account, place sports or live bets, play games or Keno, claim bonuses, make payments, contact support, or receive communications from Chatki Bet. We collect information needed to provide these services securely, meet compliance requirements, prevent misuse, and support responsible betting. Privacy questions and requests can be submitted through Contact Us.

Who We Are

Chatki Bet provides online betting and gaming services for eligible adult users in Ethiopia, subject to availability, applicable Ethiopian laws and regulations, operator terms, eligibility requirements, and regional restrictions. Operator identification and current business information should be checked on About Us. Users should also review License & Regulation and verify the latest licensing and regulatory status through information published by the competent authority.

Information We Collect

“Personal data” means information that identifies you or can reasonably be connected with you. “Processing” includes collecting, checking, using, storing, sharing, correcting, or deleting that information. Depending on how you use Chatki Bet, we may process:

Account data: name, phone number, email address, date of birth, username, account-holder information, and password-related security records. We do not need to see your readable password.
Identity and verification data: identity documents, age checks, KYC information, customer due diligence results, and records used to detect impersonation or fraud.
Transaction data: deposits, withdrawals, payment method references, payment authorization, account balance history, transaction limits, bonus activity, and records of transactions. Full payment credentials may be handled directly by an authorized payment provider.
Betting and gaming data: selections, stakes, odds, results, winnings, live betting activity, Keno entries, game sessions, voided bets, and promotion participation.
Technical data: IP address, approximate location derived from technical information, device type, browser, operating system, app version, cookies, login times, and security log files.
Communication data: support messages, complaints, emails, call records where applicable, chat logs, and information supplied during a complaint-handling procedure.
Responsible gaming data: deposit limits, session or betting limits, self-exclusion requests, risk indicators, account restrictions, and related support interactions.

Chatki Bet should collect only data reasonably required for lawful, operational, security, payment, consumer protection, and regulatory purposes. Users should not send sensitive information that has not been requested through an authorized service channel.

How We Use Personal Data

Chatki Bet personal data may be used to create and manage accounts, verify identity and age eligibility, provide secure login, process deposits and withdrawals, settle bets and winnings, administer bonuses, and maintain accurate account balances.

Information may also be reviewed to detect multiple accounts, unauthorized payment use, bonus abuse, suspicious betting patterns, account takeover attempts, or other activity that may breach platform rules. For example, account-holder information and transaction history may be checked before a withdrawal is approved. Device and login records may be compared when an unusual sign-in requires additional verification.

We may use data to improve website and app performance, games, navigation, support, and security monitoring; send essential account or payment notices; resolve disputes; keep financial and accounting records; and satisfy applicable tax, anti-money laundering, licensing, legal, or regulatory requirements. Marketing messages are sent only where allowed, and available unsubscribe or opt-out options will be provided. Service and security notices may still be necessary even if marketing is declined.

Lawful Reasons for Processing

Depending on the activity and the applicable regulatory framework, information may be processed because it is necessary to provide a requested service or perform the account agreement; comply with a legal or regulatory obligation; protect users, payments, and the platform; prevent fraud; establish or defend claims; resolve complaints; or pursue a legitimate operational or security purpose that does not improperly override user rights. Consent may be requested where it is required, including for certain cookies or communications. The precise lawful reason depends on the data, purpose, and applicable law.

Cookies and Similar Technologies

Cookies are small files stored on a browser or device. Chatki Bet may use cookies and similar technologies to keep users signed in, protect sessions, remember preferences, analyse traffic, identify technical faults, improve page performance, and measure marketing where permitted. Some cookies are necessary for secure account functions; optional cookies may offer separate controls. Details are available in the Cookie Policy.

When Data May Be Shared

Chatki Bet does not sell personal data as a product. Information may be disclosed when necessary to trusted payment processors, identity and KYC providers, hosting or cloud providers, analytics and security services, customer support tools, professional advisers, and other contracted service providers. It may also be disclosed to regulators, law enforcement bodies, courts, or another competent authority where legally required.

Third-party access should be limited to the relevant purpose and governed by confidentiality, security, and data protection requirements. A provider may have its own legal duties, particularly when it conducts identity verification or authorizes a payment.

International Data Transfers

Some technology or support providers may process information outside Ethiopia. Where this occurs, transfers must be handled in accordance with applicable legal requirements and suitable contractual, organizational, or technical safeguards. The location of a provider does not remove the need for secure handling of personal data.

Storage and Retention

Data is retained only for as long as reasonably necessary for account operation, payment reconciliation, legal and financial records, dispute resolution, fraud prevention, security investigations, responsible gaming records, and regulatory requirements. Retention periods may differ by record type. Closing an account does not always permit immediate deletion where Chatki Bet must preserve a record of transactions, self-exclusion status, KYC checks, or a complaint.

Account and Data Security

Chatki Bet uses reasonable technical and organizational measures to protect personal data. These may include encryption where appropriate, access controls, secure login systems, monitoring, backups, fraud detection, staff confidentiality duties, and procedures for reviewing security incidents. No online service can promise absolute security.

Users should access the Chatki Bet login only through the official domain or authorized app channel, use a unique password, protect verification codes, and sign out on shared devices. Do not install an APK received through an unknown message or disclose credentials to anyone claiming that they are needed to release winnings.

Your Privacy Rights

Subject to applicable data protection and privacy rules, users may have the right to request access to their data, correct inaccurate information, ask for deletion or restriction, object to certain processing, withdraw consent where processing depends on consent, or request information about how their data is handled.

Chatki Bet may need to verify the requester’s identity before acting. A request may be limited where records must be retained for legal, financial, security, fraud-prevention, responsible gaming, or regulatory reasons. Submit a clear request through Contact Us, identifying the relevant account and the action requested without sending an unrequested password or payment code.

Age Restrictions and Children’s Data

Chatki Bet services are intended only for users who satisfy the applicable adult age and eligibility requirements. Chatki Bet must not knowingly collect account data from an underage person. If a parent, guardian, or user believes that underage information has been submitted, support should be contacted promptly so the matter can be investigated and appropriate restrictions applied. See the Age Restriction Policy.

Responsible Gaming and Account Restrictions

Account activity, betting patterns, limits, self-exclusion requests, support interactions, and risk indicators may be processed to apply responsible betting measures and platform restrictions. Such records can help prevent a self-excluded account from being reopened improperly or support the review of unusual activity. More information is provided on Responsible Gaming.

Terms, Bonuses, and Payments

This policy operates together with the Terms and Conditions, bonus rules, payment checks, withdrawal procedures, and anti-fraud controls. Before using a promotion or requesting a withdrawal, users should review eligibility, wagering conditions, identity verification requirements, disclosed fees, transaction limits, and expected processing time. Different payment channels may require different authorization and verification steps, but each should be assessed using transparent terms rather than speed alone.

Practical Privacy Checklist

Step 1: Before registration, confirm the official domain, operator identification, age restriction, regulatory information, and available support channels.
Step 2: Register only with accurate information that belongs to you. Prepare valid verification documents if KYC requirements apply, but upload them only through an authorized service channel.
Step 3: At login, check the domain and protect your password and one-time codes. For mobile access, compare the app source, version, permissions, and update channel before installation.
Step 4: Before depositing, review payment authorization, limits, fees, and processing rules. Keep your transaction reference.
Step 5: Before withdrawing, confirm that account-holder and payment details match and complete only the verification reasonably requested through the official account or support channel.
Step 6: For a privacy concern, contact support with the account identifier and a concise description. Do not include a password, full payment credential, or unrelated document.

In a typical user scenario, website and app access involve similar data categories, while the number of verification steps may vary according to payment method, account risk, withdrawal value, and compliance requirements. Users should compare channels by transparency of terms, disclosed limits and fees, verification requirements, mobile accessibility, and the availability of an official complaint-handling procedure.

Updates to This Policy

This Privacy Policy may be updated when Chatki Bet services, technology, security practices, legal requirements, or data processing activities change. The revised version will be published on this page. Users should review it periodically, especially before registering, making a payment, accepting a bonus, or using a newly introduced feature.